Warranty Information

All Kiwi Camping Co. Ltd, Kiwi Shelters models hold a 12 month guarantee in accordance with the NZ Consumer Guarantees Act.

Kiwi Camping Co. offers the original purchaser a one year guarantee on this shelter. If during this warranty time period the product fails due to a fault in either materials or workmanship, service under this guarantee is available by returning the product to the retail outlet from which it was purchased with proof of purchase. If after inspection Kiwi Camping Co. determines that the product is defective, we will repair or replace it (at our discretion) free of charge. This guarantee does not cover misuse, damage caused by accident, storm or wind damage, mildew, neglect, UV degradation and fair wear and tear. Please note, the warranty on a shelter will be deemed void if the product is used for any purpose other than as a temporary shelter. If the claim is not deemed a warranty or is outside its warranty period, we can repair the product at a nominal cost.

Please retain your receipt as proof of purchase as this will be required for any warranty claim.

You may want to discuss insuring your shelter against loss or damage with your Insurance Agent.